RTPS Act to transform citizen services in urban Odisha

Bhubaneswar(By Abhishek Mohanty):
The Odisha Housing & Urban Development Department convened a meeting on the Right to Public Service (RTPS) Act with a focus on strengthening urban governance and citizen-centric service delivery. 

The meeting was organised by Usha Padhee, Principal Secretary, Housing & Urban Development Department.

Sharing her vision for the Department, Usha Padhee said, “The Right to Public Service Act is not just an instrument of service delivery, it is a commitment to redefine governance itself. By embedding accountability, efficiency, and transparency at every level, we aim to create cities where citizens’ rights become the responsibility of the service providers.”

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Delivering a special presentation, Jagadananda, Co-founder and Mentor of the Centre for Youth and Social Development (CYSD), highlighted the transformative potential of the RTPS Act. Drawing parallels with the Right to Information Act, he noted that RTPS could serve as a catalyst in urban governance. He emphasized the need for capacity building, system re-engineering, effective record-keeping, and citizen-oriented reforms to take this forward.

Senior officials including Dr. N. Thirumala Nayak, Vice-Chairman, BDA; Arindam Dakua, Director of Municipal Administration; Chanchal Rana, Commissioner, BMC; Rabindra Kumar Sahoo, Additional Secretary; and S. Routray, Additional Secretary, along with other officers of the department, participated in the deliberations held at the 3rd Floor Conference Hall of Kharavela Bhawan in Bhubaneswar.

The meeting reaffirmed the department’s commitment to building a governance framework that puts citizens first and ensures timely, transparent, and accountable public services across urban Odisha.